iM1 Remote Support
Need assistance from an iM1 technician?
Download the Remote Support application below and provide your Support ID to your technician.
The Windows download is preconfigured for iM1 support. An iM1 technician can securely connect to your computer only after you approve the request.
Download for Windows
Download for macOS Coming Soon
Download for Linux Coming Soon
Getting Help
What to expect
- 1 Download the application.
- 2 Run the application.
- 3 Tell your technician your Support ID.
- 4 Click Allow when prompted.
- 5 Your technician can assist you securely.
Customer Control
Security
- All sessions are encrypted.
- No connection can be made without customer approval.
- The customer may disconnect at any time.
- iM1 technicians never have access unless permission is granted.